Extra Miles (with smiles) in Village Realty

Not much effect from Cristobal in Nags Head.  Another pretty day for the ocean.

I have to share the note below.  It's great to work with people that get the whole idea that helping people on their vacation is good long term business, and a lot of fun, too.  We've got people that understand the idea of customer service, and enjoy it.


"Jenny received a call last week from a lady desperate to find out “who rents ‘Martini”.  This is a house directly across from NH Fishing Pier and after her calling multiple other companies and everyone telling her the same thing “we don’t rent it, I can’t help you”, Jenny said “I know exactly the house you are talking about, let me drive by and see whose sign is on it.”  When she called the lady back to tell her the disappointing news that NO ONE rents that house the woman went on and on about how helpful she was and she couldn’t believe she would actually do that on her own time, “Village is where I will rent in the future.”

 

Thanks Jenny!!!  A perfect example of “extra mile” that makes Bob Oakes smileJ

 

Maggie Sexton

Rental Manager, Nags Head

Village Realty

 del.icio.us  Stumbleupon  Technorati  Digg 

 

What did you think of this article?




Trackbacks
  • No trackbacks exist for this entry.
Comments
  • No comments exist for this entry.
Leave a comment

Submitted comments will be subject to moderation before being displayed.

 Enter the above security code (required)

 Name

 Email (will not be published)

 Website

Your comment is 0 characters limited to 3000 characters.