Stories to Tell
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I asked some of the folks I work for their best stories from the Memorial Day weekend.
My best story of helping someone over the Memorial Day weekend had to do with helping an owner rather than a guest. When our wonderful managers decided we could all go home early on Memorial Day, as I was ready to leave, I noticed that an owner had planned to pick up a "starter kit" to make his home ready for a guest stay. He had not yet come by the office to pick it up, and of course was not aware that we were closing early. Not being able to contact the owner by phone, I decided the best course of action would be to drop the starter kit off to the house on my way home. This was much appreciated by the owner.
I asked some of the folks I work for their best stories from the Memorial Day weekend.
My best story of helping someone over the Memorial Day weekend had to do with helping an owner rather than a guest. When our wonderful managers decided we could all go home early on Memorial Day, as I was ready to leave, I noticed that an owner had planned to pick up a "starter kit" to make his home ready for a guest stay. He had not yet come by the office to pick it up, and of course was not aware that we were closing early. Not being able to contact the owner by phone, I decided the best course of action would be to drop the starter kit off to the house on my way home. This was much appreciated by the owner.
That's blowing my own horn a bit, but the fact is that I love working for a company where going the extra mile is simply the norm!!
Karen
Karen's story is a simple one, didn't cost anything but time (and a little extra gas), and it reminds me of one that Dave Holton told about 20 years ago when the Village Beach Club was just starting out. Dave talked about someone who left their purse at the club, and the staff member who found it had some choices on what to do 1) Hold onto the purse and tell the owner we had it when she called 2) Call the owner, let her know we had the purse, and we'd hold it for her. 3) Deliver the purse to the owner at her home. It depends on what level of service you want to offer. Deliver the purse!
Karen's story is a simple one, didn't cost anything but time (and a little extra gas), and it reminds me of one that Dave Holton told about 20 years ago when the Village Beach Club was just starting out. Dave talked about someone who left their purse at the club, and the staff member who found it had some choices on what to do 1) Hold onto the purse and tell the owner we had it when she called 2) Call the owner, let her know we had the purse, and we'd hold it for her. 3) Deliver the purse to the owner at her home. It depends on what level of service you want to offer. Deliver the purse!
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